VTech Cordless Telephone VT 1962 User Manual

INTRODUCTION  
Congratulations! You have purchased  
one of the most sophisticated cordless  
telephones on the market! The VT  
1962 has been designed to offer a new  
standard in cordless telephone  
technology.  
The VT 1962 also provides a one-  
way Page/Find. Pressing the Base  
PAGE key will cause the Handset to  
ring in a manner which distinguishes  
it from normal incoming ringing. This  
can be used to alert the Handset user,  
or to simply locate the Handset in the  
event that it is misplaced.  
Unlike most other cordless phones, the  
VT 1962 digitizes your voice using  
advanced ADPCM digital voice coding  
to provide noise and distortion free  
performance. In most conditions you  
will not be able to tell you are using a  
cordless phone. Gone are the  
annoyances of static, interference and  
having to listen to other people's  
conversations on your cordless phone.  
The VT 1962 uses special memory in  
both the Base and Handset which is  
not susceptible to power failures. This  
provides permanent storage of all  
memory dial numbers, CID information  
as well as the Base and Handset  
security codes.  
When an optional battery pack is  
installed in the Base Unit, the VT 1962  
uses this battery pack to provide  
operational backup in case of power  
failure. In this way you have access to  
all normal phone functions during a  
total power outage. Calls can still be  
placed and received without  
interruption. More than 5 hours backup  
will be possible with a fully charged  
battery pack in the Base Unit.  
The VT 1962 scrambles your voice  
before it transmits it. This allows you  
the security of knowing that no one can  
tune in and eavesdrop on your  
conversations.  
The VT 1962 decodes and displays  
name and/or number Caller ID (CID)  
information where available and when  
subscribed to. The alpha-numeric  
display can show both the name and  
number of the calling party. Up to 15  
name characters or 11 phone number  
digits can be displayed on the LCD.  
The VT 1962 informs you that another  
extension is currently in use on the  
same phone line. The phone will also  
alert you when you are Out of Range,  
even when you're not using the phone!  
With the VT 1962, the user can easily  
answer a call by pressing any key other  
than the OFF, MUTE or VOLUME  
Keys. In addition, the Handset display  
illuminates when the phone rings. This  
is very useful in a dark environment.  
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INTRODUCTION  
Parts Check List  
1. Base Unit, Handset and AC adapter  
2. One-Line Telephone Cord  
3. Battery Pack  
4. Wall mount accessory  
5. Belt clip  
To purchase replacement battery  
packs, call VTECH Communications  
at 1-800-595-9511. In Canada, call  
VTECH Electronics at 1-800-267-  
7377.  
ANSWER  
MEMO  
ON/OFF  
SPARE  
BATTERY  
CHARGING  
IN USE  
MAIL BOX1  
DELETE  
MAIL BOX3  
MENU  
MAIL BOX2  
PLAY/STOP  
TIME/SET  
SELECT  
REPEAT/SLOW  
SKIP/QUICK  
VOLUME  
PAGE  
Wall Mounting  
Bracket  
Handset  
Base Unit  
Battery Pack  
AC Power Adapter  
Belt-Clip  
Telephone Line Cord  
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FCC and IC Regulations  
This equipment complies with Parts 15  
and 68 of the Federal Communications  
Commission (FCC) rules for the United  
States. It also complies with regulations  
RSS210 and CS-03 of Industry and  
Science Canada. Operation is subject  
to the following two conditions: (1) this  
device may not cause interference,  
and (2) this device must accept any  
interference, including interference that  
may cause undesired operation of the  
device.  
FCC Part 15  
Warning: Changes or modifications to  
this unit not expressly approved by the  
party responsible for compliances could  
void the user's authority to operate the  
equipment.  
The equipment has been tested and  
found to comply with part 15 of the FCC  
rules. These limits are designed to  
provide reasonable protection against  
harmful interference in a residential  
installation. This equipment generates,  
uses and can radiate radio frequency  
energy and, if not installed and used  
in accordance with the instructions,  
may cause harmful interference to  
radio communications. However, there  
is no guarantee that interference will  
not occur in a particular installation. If  
this equipment does cause harmful  
interference to radio or television  
reception, which can be determined by  
turning the equipment off and on, the  
user is encouraged to try and correct  
the interference by one or more of the  
following measures:  
A label is located on the underside of  
the Base Unit containing either the  
FCC registration number and Ringer  
Equivalence Number (REN) or the IC  
registration number and Load Number.  
You must, upon request, provide this  
information to your local telephone  
company.  
This equipment is compatible with  
inductively coupled hearing aids.  
Should you experience trouble with this  
telephone equipment, please contact:  
VTECH COMMUNICATIONS  
SERVICE DEPT. at 1-800-595-9511.  
In Canada, call VTECH Electronics at  
1-800-267-7377.  
-
-
-
Reorient or relocate the receiving  
antenna.  
Increase the separation between  
the equipment and receiver.  
Connect the equipment into an  
outlet or on a circuit different from  
that to which the receiver is  
connected.  
Consult the dealer or an  
experienced radio/TV technician  
for help.  
For repair/warranty information. The  
telephone company may ask you to  
disconnect this equipment from the line  
network until the problem has been  
corrected.  
-
4
 
FCC and IC Regulations  
This equipment may not be used on  
FCC Part 68  
coin service provided by the phone  
company or Party Lines.  
The FCC requires that you connect  
your cordless telephone to the  
nationwide telephone network through  
a modular telephone jack (USOC  
RJ11C, RJ11W or RJ14).  
The REN is useful in determining the  
number of devices you may connect  
to your telephone line and still enable  
the devices to ring when you receive  
a call. The general rule is that the REN  
value should not exceed 5.0A total;  
however, contact your local telephone  
company for the specific number in  
your area.  
Your telephone company may  
discontinue your service if your  
equipment causes harm to the  
telephone network. They will notify you  
in advance of disconnection, if possible.  
During notification, you will be informed  
of your right to file a complaint with the  
FCC.  
IC (Industry Canada)  
This telephone is registered for use in  
Canada.  
Occasionally, your telephone company  
may make changes in its facilities,  
equipment, operation, or procedures  
that could affect the operation of your  
equipment. If so, you will be given  
advance notice of the change to give  
you an opportunity to maintain  
uninterrupted service.  
Notice: The REN assigned to this  
device denotes the number of  
devices you may connect to  
the telephone loop which is  
used by the device to prevent  
overloading The termination  
on a loop may consist of any  
combination of devices  
subjected only to the  
requirement that the sum of  
the REN does not exceed five  
(5.0)  
The Base Unit contains no user  
serviceable parts. The Handset  
contains a user replaceable battery  
pack.  
If it is determined that your telephone  
equipment is malfunctioning, the FCC  
requires that it not be used and that  
it be unplugged from the modular jack  
until the problem has been corrected.  
Repairs to this telephone equipment  
can only be made by the manufacturer  
or its authorized agents or by others  
who may be authorized by the FCC.  
For repair procedures, follow the  
instructions outlined under the VTECH  
Limited Warranty.  
Notice: The Industry Canada label  
identifies certified equipment.  
This certification means that  
the equipment meets certain  
telecommunications network  
protective, operational and  
safety requirements. The  
Department does not  
guarantee the equipment will  
operate to the user's  
satisfaction.  
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FCC and IC Regulations  
Before installing this equipment, users  
should ensure that it is permissible to  
be connected to the facilities of the  
local telecommunications company.  
The equipment must also be installed  
using an acceptable method of  
connection. The customer should be  
aware that compliance with the above  
conditions may not prevent degradation  
of services in some situations.  
Caution: Users should not attempt to  
make such connections  
themselves, but should  
contact the appropriate  
electrical inspection  
authority, or electrician, as  
appropriate.  
Your VT 1962 is designed to operate  
at the maximum power allowed by the  
FCC and IC. This means your Handset  
and Base Unit can communicate only  
over a certain distance - which will  
depend on the location of the Base Unit  
and Handset, weather, and the  
construction and layout of your home  
or office.  
Repairs to certified equipment should  
be made by an authorized Canadian  
maintenance facility designated by the  
supplier. Any repairs or alterations  
made by the user to this equipment,  
or equipment malfunctions, may give  
the telecommunications company  
cause to request the user to disconnect  
the equipment.  
Users should ensure for their own  
protection that the electrical ground  
connections of the power utility,  
telephone lines and internal metallic  
water pipe system, if present, are  
connected together. This precaution  
may be particularly important in rural  
areas.  
6
 
IMPORTANT SAFETY INSTRUCTIONS  
When using your telephone equipment,  
basic safety precautions should always  
be followed to reduce the risk of fire,  
electric shock and injury to persons,  
including the following:  
7. This product should be operated  
only from the type of power source  
indicated on the marking label. If  
you are not sure of the type of  
power supply to your home, consult  
your dealer or local power  
company.  
1. Read and understand all  
instructions.  
8. Do not allow anything to rest on  
the power cord. Do not locate this  
product where the cord will be  
abused by persons walking on it.  
2. Follow all warnings and instructions  
marked on the product.  
3. Unplug this product from the wall  
outlet before cleaning. Do not use  
liquid cleaners or aerosol cleaners.  
Use a damp cloth for cleaning.  
9. Never push objects of any kind into  
this product through cabinet slots  
as they may touch dangerous  
voltage points or short out parts  
that could result in a risk of fire or  
electric shock. Never spill liquid of  
any kind on the product.  
4. Do not use this product near water  
(for example, near a bath tub,  
kitchen sink, or swimming pool).  
5. Do not place this product on an  
unstable cart, stand, or table. The  
product may fall, causing serious  
damage to the product.  
10. To reduce the risk of electric  
shock, do not disassemble this  
product, but take it to a VTech  
authorized service facility. Opening  
or removing cabinet parts other  
than specified access doors may  
expose you to dangerous voltages  
or other risks. Incorrect reassemb-  
ling can cause electric shock when  
the appliance is subsequently used.  
6. Slots and openings in the cabinet  
and the back or bottom are provided  
for ventilation. To protect it from  
overheating, these openings must  
not be blocked by placing the  
product on the bed, sofa, rug, or  
other similar surface. This product  
should never be placed near or  
over a radiator or heat register.  
This product should not be placed  
in a built-in installation where  
proper ventilation is not provided.  
11. Do not overload wall outlets and  
extension cords as this can result  
in the risk of fire or electric shock.  
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IMPORTANT SAFETY INSTRUCTIONS  
12. Unplug this product from the wall  
outlet and refer servicing to a  
VTech authorized service facility  
under the following conditions:  
13. Avoid using a telephone (other  
than a cordless type) during an  
electrical storm. There may be a  
remote risk of electric shock from  
lighting.  
A. When the power supply cord or  
plug is damaged or frayed.  
14. Do not use the telephone to report  
a gas leak in the vicinity of the leak.  
B. If liquid has been spilled into the  
product.  
C. If the product has been exposed  
to rain or water.  
D. If the product does not operate  
normally by following the  
operating instructions. Adjust  
only those controls that are  
covered by the operating  
instructions, because improper  
adjustment of other controls  
may result in damage and will  
often require extensive work by  
a VTech authorized technician  
to restore the product to normal  
operation.  
VTECH COMMUNICATIONS  
SERVICE DEPT. at 1-800-595-9511.  
In Canada, call VTECH Electronics at  
1-800-267-7377.  
E. If the product has been dropped  
and the cabinet has been  
damaged.  
F. If the product exhibits a distinct  
change in performance.  
SAVE THESE INSTRUCTIONS  
8
 
REPLACING THE BATTERY PACK  
Alternatively, if you have purchased a  
spare battery pack and it has been  
charging in the Base Unit, simply  
exchange the drained Handset battery  
pack with the fully charged replacement  
battery pack from the Base charger.  
Place the drained Handset battery  
pack into the Base charger to recharge.  
Charging The Handset Battery  
Pack  
The Handset of your VT 1962 cordless  
telephone is powered by a rechargeable  
battery pack. It charges automatically  
whenever the Handset is in the Base.  
You should charge the battery pack for  
16 hours when you first receive your  
phone. You'll know the battery pack  
needs charging when:  
The Base spare battery charger does  
NOT charge a battery pack as quickly  
as the Handset battery charger. A full  
charge requires 24 hours when using  
the spare battery charger.  
The phone emits a warning tone  
when you press the PHONE key.  
The low battery message is  
displayed:  
It's Impossible To Over-Charge  
The Battery Pack  
The battery pack can be recharged  
many times, but if you get a low-battery  
signal even after 16 hours of charging  
in the Base cradle (or 24 hours in the  
Base spare battery charger), the battery  
pack(s) should be replaced.  
The Handset seems completely  
dead, the LCD is clear and the  
Handset does not beep when you  
press the keys.  
To purchase replacement battery  
packs, call VTECH Communications  
at 1-800-595-9511. In Canada, call  
VTECH Electronics at 1-800-267-  
7377.  
To Charge The Battery Pack  
To charge the battery pack, place the  
Handset in the Base Unit. The CHARGE  
indicator will light to show the Handset  
is seated properly and the battery pack  
is charging. It is recommended that the  
battery pack be charged for at least 16  
hours initially and 8 hours for  
maintenance charging. You can use  
your telephone before that with  
diminished capacity, but it is best to  
charge the battery pack fully. It will take  
several recharge cycles to maximize  
the charge capacity of your battery  
pack. The maximum battery life  
between charges is 7 hours of  
continuous talk time or 7 days of  
stand by.  
A Word About Rechargeable  
Batteries  
Your Ni-Cd battery pack recharges  
whenever the Handset is returned to  
the Base Unit cradle. You may return  
the Handset to its cradle whenever  
you're not using the phone.  
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REPLACING THE BATTERY PACK  
Follow the steps below:  
1. Remove the battery case cover by  
pressing on the ridged lines and  
sliding downward.  
Slide in the  
battery cover  
Press and Slide  
Downward  
5. If the new battery pack is not  
already charged, place the  
Handset in the cradle of the Base  
Unit to allow it to charge for 16  
hours.  
2. Discard the old battery pack. Don't  
put the old battery pack in a trash  
compactor or a fire - it could burst.  
CAUTION:  
To reduce the risk of fire or injury,  
read and follow the Instructions:  
3. Place the new battery pack in its  
housing with the metal contacts  
facing down.  
1. Use only VTECH rechargeable  
battery pack.  
2. Do not dispose of the battery in a  
fire. The cell may explode.  
IMPORTANT: Do not dispose of  
this battery into  
household garbage.  
For information on  
recycling or proper  
disposal, consult your  
local solid waste  
collection or disposal  
organization.  
Place the new battery  
pack into the battery  
compartment  
Please note the  
correct position of the  
battery pack when  
changing battery  
3. Do not open or mutilate the  
battery. Released electrolyte is  
corrosive and may cause damage  
to the eyes or skin. It may be toxic  
if swallowed.  
4. Replace the battery case cover by  
sliding the cover upwards.  
10  
 
REPLACING THE BATTERY PACK  
Place a battery pack in the Spare  
Battery charger. Make sure the metal  
charging contacts on the underside of  
the battery pack are aligned with the  
charging contacts in the Spare Battery  
charger.  
4. Exercise care in handling batteries  
in order not to short the battery with  
conducting materials such as rings,  
bracelets, and keys. The battery or  
conductor may overheat and cause  
burns.  
To purchase replacement battery  
packs, call VTECH Communications  
at 1-800-595-9511. In Canada, call  
VTECH Electronics at 1-800-267-  
7377.  
ANSWER  
ON/OFF  
MEMO  
SPARE  
BATTERY  
CHARGING  
IN USE  
MAIL BOX1  
DELETE  
MAIL BOX3  
MENU  
MAIL BOX2  
PLAY/STOP  
TIME/SET  
SELECT  
Spare Battery Charger  
REPEAT/SLOW  
SKIP/QUICK  
VOLUME  
The VT 1962 has a built-in spare  
Battery Charger, which is located in the  
cradle of the Base Unit.  
PAGE  
NOTE: In order to benefit from this  
feature, you must obtain an optional  
Spare Battery from an authorized  
VTech dealer, or by contacting VTech  
Customer Service at 1-800-595-9511  
in the U.S.A and 1-800-267-7377 in  
Canada.  
Power Backup  
When a Spare Battery pack is installed  
in the Base Unit, the VT 1962 uses this  
battery pack to provide operational  
backup in case of a power failure. If  
you have a fully charged battery pack  
in the Spare Battery pack charger and  
there is a power outage, you will still  
be able to place and receive calls for  
up to five hours.  
Installation  
Remove the Spare Battery charger  
cover by pressing the release tab and  
lifting up.  
Replacing a Drained Handset  
battery  
The Spare battery pack can also be  
used to replace a drained Handset  
battery pack to ensure uninterrupted  
use. Be sure to put the drained battery  
pack in the Spare Battery charger for  
recharging.  
ANSWER  
ON/OFF  
MEMO  
SPARE  
BATTERY  
CHARGING  
IN USE  
MAIL BOX1  
DELETE  
MAIL BOX3  
MENU  
MAIL BOX2  
PLAY/STOP  
TIME/SET  
SELECT  
REPEAT/SLOW  
SKIP/QUICK  
Please note that the Spare Battery  
compartment charges at a slower rate  
than a battery pack charging in the  
Handset. It takes 24 hours to fully  
charge a battery pack in the Spare  
Battery charger.  
VOLUME  
PAGE  
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REPLACING THE BATTERY PACK  
The RBRCTM Seal  
The RBRCR Seal on the  
nickel-cadmium battery  
indicates that VTech  
Communications, Inc. is voluntarily  
participating in an industry program to  
collect and recycle these batteries at  
the end of their useful lives, when taken  
out of service within the United States  
and Canada.  
R
The RBRC  
program provides a  
convenient alternative to placing used  
nickel-cadmium batteries into the trash  
or municipal waste, which may be  
illegal in your area.  
VTech’s participation in RBRCR makes  
it easy for you to drop off the spent  
battery at local retailers participating in  
the RBRC R program or at authorized  
VTech product service centers. Please  
call 1-800-8-BATTERYTM for  
information on Ni-Cd battery recycling  
and disposal bans/restrictions in your  
area. VTech’s involvement in this  
program is part of its commitment to  
protecting our environment and  
conserving natural resources.  
Remove the nickel-cadmium battery  
pack by pressing down on the battery  
case cover and sliding downward.  
R
RBRC is a registered trademark  
of Rechargeable Battery Recycling  
Corporation.  
12  
 
GETTING STARTED  
Setting Up Your VT 1962  
Setting the Tone/Pulse Switch  
Choose an area near an electrical  
outlet and a telephone wall jack.  
The TONE/PULSE switch is located on  
the bottom of the Base Unit and is  
factory set to TONE. If you have touch  
tone service, do not change the switch  
setting. If you have rotary (Pulse)  
service, set the switch to PULSE.  
AC Power Adapter  
Plug the AC power adaptor into an  
electrical outlet and the DC connector  
to the back of the Base Unit.  
TELEPHONE  
WALL JACK  
AC  
OUTLET  
Tone/Pulse Selector  
Charge the Handset battery pack  
before use. The battery pack recharges  
automatically whenever the Handset is  
in the Base Unit. The batteries must  
be charged for 16 hours before using  
your phone for the first time.  
CAUTION:  
Use only CLASS 2 9V DC POWER  
SUPPLY included with your phone.  
Handset Ringer  
The Handset ringer is programmed ON  
as the factory default setting. Refer to  
PROGRAMMING THE RINGER on  
page 22 for more information.  
CHARGI  
MA  
DELETE  
REPEAT  
Charge the  
Handset  
Battery Pack  
for 16 hours  
before using  
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GETTING STARTED  
Connect Telephone Line Cord  
CAUTION:  
Plug one end of the telephone cord into  
a wall jack and the other end into the  
back of the Base Unit.  
1. Never install telephone wiring  
during a lightning storm.  
2. Never install telephone jacks in  
wet locations unless the jack is  
specifically designed for wet  
locations.  
Check for a dial tone. After the battery  
pack is charged, rotate the Base Unit  
antenna to an upright position. Pick up  
the Handset and press PHONE .  
"PHONE ON" will appear on the LCD,  
and you will hear a dial tone. If not, see  
'IN CASE OF DIFFICULTY' on page  
46.  
3. Never touch uninsulated telephone  
wires or terminals unless the  
telephone line has been  
disconnected at the network  
interface.  
4. Use caution when installing or  
modifying telephone lines.  
Fill in the telephone number card on  
the Base Unit.  
ANSWER  
MEMO  
ON/OFF  
SPARE  
BATTERY  
CHARGING  
IN USE  
MAIL BOX1  
DELETE  
MAIL BOX3  
MENU  
MAIL BOX2  
PLAY/STOP  
TIME/SET  
SELECT  
REPEAT/SLOW  
SKIP/QUICK  
VOLUME  
PAGE  
14  
 
WALL MOUNTING  
5. Plug the AC adaptor into an  
electrical outlet and the DC  
connector into the power jack  
located on the back of the Base  
Unit .  
Using The Wall Mount Adapter  
1. Choose a spot near an electrical  
outlet and a telephone jack.  
You phone requires a modular  
telephone jack and a standard  
electrical outlet (120v AC). The  
power cord is six feet long; make  
sure there is an electrical outlet  
within reach of the Base Unit. The  
outlet should not be controlled by  
a wall switch. If the switch is ever  
turned off, the phone will not  
operate.  
2. Position the wall mount bracket  
on the Base.  
Line up the tabs on the wall mount  
adaptor with the holes on the  
bottom of the Base (Figure 1).  
Snap the wall mount bracket firmly  
in place.  
Figure 1  
DELETE  
TIME/SET  
SELECT  
MENU  
3. Mount the Base on the wall.  
REPEAT/SLOW  
SKIP/QUICK  
VOLUME  
Position the Base so the mounting  
studs will fit into the holes on the  
bottom of the Base. Position the  
power cord to extend down the  
wall the phone is to be mounted  
on. Slide the Base down on the  
mounting studs until it locks into  
place.  
PAGE  
4. Connect the telephone line cord.  
The telephone line cord has a  
snap-in plug at each end. Insert  
one of the plugs into the jack on  
the bottom of the Base. Insert the  
other end of the plug into the wall  
jack.  
Figure 2  
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THE LCD DISPLAY  
is displayed when the Handset  
microphone has been muted.  
LCD Display Messages  
the PHONE ON indicator is displayed  
when the phone is in use.  
is displayed when the Handset ringer  
has been programmed off.  
shows the Handset volume setting.  
is displayed when the Handset has lost  
communication with the Base Unit and  
is attempting to reestablish a link by  
scanning all channels.  
is displayed when the unit is in a low-  
battery condition. The Handset typically  
operates for at least 5 minutes after the  
low battery indication first appears.  
is displayed if communication with the  
Base is reestablished.  
is displayed when the Base Unit pages  
the Handset.  
is displayed while in OFF mode, if  
another phone is currently using the  
same line.  
is displayed when the Handset is on  
hold.  
16  
 
THE HANDSET LAYOUT  
THE HANDSET FEATURES  
Antenna  
Headset  
Jack  
LCD Display  
Phone Key  
Volume Up  
& Down  
Off Key  
Hold Key  
Dialing Keys (0-9)  
Battery  
Compartment  
Caller ID Key  
Redial Key  
Mute Key  
Clear/Delete Key  
Program Key  
Microphone  
Charging Contacts  
Memory Key  
Tone (Temporary Tone)  
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THE BASE UNIT LAYOUT  
THE BASE UNIT F